Returns and Refunds

This Returns & Refund Policy applies to the purchase of Product(s) from NEEV Weaves Private Limited ("NEEV," "we," "us," or "our") through www.neev.store ("Website").

2. Return & Exchange Policy

2.1 No General Returns or Exchanges

We maintain a strict no return and no exchange policy except in cases of manufacturing defects or incorrect product deliveries.

2.2 Eligible Cases for Return or Exchange

• Returns or exchanges are only allowed in cases of manufacturing defects or if you receive a wrong or defective product.
• Minor variations in color, weave, or texture that are inherent to handcrafted or woven pieces will not be considered defects.

2.3 How to Request a Return or Exchange

• If you receive a defective or incorrect Product, notify us within 48 hours of delivery by writing to care@neev.store with pictures and a video of the Product.
• Claims made after 48 hours of delivery will not be entertained.

2.4 Return Process

• If your request is accepted, we will arrange a pick-up for deliveries within India.
• For international orders or areas where pick-up is unavailable, you must return the Product at your own cost to the following address:

2.5 Return Conditions

• Products must be unused and returned in their original packaging with price tags, labels, barcodes, and invoices intact.
• Returned Products must be free of stains, odors, or perfume smells.

2.6 Inspection & Refund Process

• Once we receive the returned Product(s), they will be inspected for eligibility.
• If approved, you will receive either:
  • A replacement of the same Product, or
  • A credit note of the Product’s value, valid for 1 year for use on our Website.
• If the Product does not meet our return criteria, it will be sent back to you at your own cost.

2.7 Rejected Returns

• If your return is rejected, we will only dispatch it back after pre-payment of delivery charges.
• Requests to club the return with a new order’s delivery will not be entertained.

3. Cancellation Policy

3.1 No Order Cancellations

• Orders cannot be canceled once placed.
• We reserve the right to cancel orders due to Product unavailability, errors in pricing or description, or other issues.